Shipping Information

We're taking time out

While you’re taking time out to reset, we’ll be doing the same. Any orders or customer service requests made after midday 23rd December 2021 will be processed from 3rd January 2022.

Shipping Rates & Times

Est. Delivery

Cost

Tracking Available

Typically 2-3 business days after dispatch*

$8.99 or FREE! For orders over $50

Yes

Est. Delivery

Cost

Tracking Available

Typically 10-15 business days after dispatch*

$50 for orders under $50.

$25 for orders over $50.

Yes

*Due to COVID-19 your order may take longer to dispatch & delivered.

All postage is in NZD unless otherwise stated. Additionally we cannot accept orders that are billed and shipped to P.O. boxes or freight forwarders.

Order Cancellations

You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.

Order Enquiries

An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.

Returns

We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.

We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.

Shipping Information

We're taking time out

While you’re taking time out to reset, we’ll be doing the same. Any orders or customer service requests made after midday 23rd December 2021 will be processed from 3rd January 2022.

Shipping Rates & Times

Est. Delivery Cost Tracking Available

Typically 2-3 business days*

$8.99 or FREE! For orders over $50

Yes
Est. Delivery Cost Tracking Available

Typically 2-3 business days*

$9 or FREE! For orders over $50

Yes
Est. Delivery Cost Tracking Available

Typically 10-14 business days*

$50 for orders under $50.

$25 for orders over $50.

Yes

*Due to COVID-19 delivery may take longer.

All postage is in NZD unless otherwise stated. Additionally we cannot accept orders that are billed and shipped to P.O. boxes or freight forwarders.

Order Cancellations

You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.

Order Enquiries

An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).

Damaged Items

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.

Returns

We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.

We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.