Delivery Information
Beat the crowds. Enjoy our quick, convenient and secure online shopping experience.
Most importantly, please make sure you supply us with your full and correct shipping address. Should you enter the wrong address, do contact us as soon as possible.
| SHIPPING COST | DELIVERY (ESTIMATED) | |
|---|---|---|
| New Zealand | FREE SHIPPING for all orders within New Zealand. | Orders are sent by tracked courier (signature required). Estimated delivery time: 2–5 working days (rural deliveries may take an additional 24 hours). |
| Australia | FREE SHIPPING for all orders within Australia |
2-7 Days Delivery via Air Courier from New Zealand. Tracking updated in order and sent to the customer. AU PO Boxes and Parcel Lockers should expect 10-20 Day delivery times due to us having to use AU Post for delivery. |
PLEASE NOTE: Due to Covid-19, we are experiencing slightly longer than usual delivery time-frames. Our warehouse team are working as quickly as possible to pack and send out your Trilogy goodies.
*When shipping to a different country other than the billing address the shipping charges may change.
Order Cancellations
You may cancel your online order provided we have not already dispatched it. We’ll refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible – we’ll do our best to accommodate your request.
Order Enquiries
An order confirmation will appear as the final step in your order process. You’ll also receive an email confirmation with an order number and summary of your purchase. Once your order has been shipped, you’ll receive an additional email confirming shipment. This email will include tracking information (where applicable).
Damaged Items
We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear; however if damage has occurred to the product(s) inside, please contact us and we’ll do our best to resolve any issues.
Returns
We want you to be totally satisfied with your order. If within 30 days you are not completely satisfied with your purchase, you can return it to us for a full refund, less shipping costs. Please contact us and we'll advise you of your nearest location to return your goods.
We’ll process your refund to the original credit card used for payment and send you a confirmation email. Shipping and handling costs are not refundable.