Trilogy Products Australia – Terms & Legal

Full Terms & Conditions

Trilogy is proudly made in New Zealand, except our SPF products, which are developed to meet the strictest Australasian guidelines to ensure the highest sun safety.

All offers, promotions, and discounts on trilogyproducts.com.au are non-transferable, non-exchangeable, and cannot be redeemed for cash or store credit. Offers are not valid in conjunction with any other promotion, discount code, or offer unless expressly stated. Trilogy reserves the right to amend, suspend, or terminate any promotion or offer at its discretion without prior notice.

Copyright

All information and content on this site, including but not limited to Trilogy’s name and logo, product images and descriptions, site design, text, graphics, and trademarks, are the property of Trilogy Natural Products Limited and are protected under copyright law. No part of this site may be copied, sold, or used in any manner without written permission from Trilogy Natural Products Limited.

Disclaimer

The content on trilogyproducts.com.au provides general information about Trilogy and our products and services. We reserve the right to change, delete, or move any material at any time without notice. Trilogy shall not be liable for any direct, indirect, special, consequential, or punitive damages arising from your use of, or inability to access, the site. This includes, but is not limited to, alleged viruses, reliance on site content, or any other claim.

Promotions and Offers

All promotions and offers are exclusive to trilogyproducts.com.au, unless otherwise stated. Offers cannot be combined unless explicitly allowed. Promotions and offers are subject to availability, and Trilogy reserves the right to revoke any offer at any time and for any reason without notice. A minimum spend or specific product purchase may be required to qualify for a promotion; these details will be outlined in the offer.

Free gifts cannot be exchanged for cash, resold, or returned for a refund unless the product is faulty. All decisions regarding promotions and offers are final.

No Reseller Activity

You may not sell or resell any products, services, or samples purchased or otherwise received from Trilogy. We reserve the right to cancel or reduce orders if we believe, at our sole discretion, that these terms are being violated.

Using the Site

Your right to use the site is personal and non-transferable. You may not authorise others to use the site. Content, information, and advice are provided free of charge unless otherwise stated. You are responsible for your own network and connection costs.

Use of Products and Services

To purchase from trilogyproducts.com.au, you must be 18 years or older. Products and services are for personal use only and must be used according to their instructions and guidelines. Please contact us if you have any questions about shopping or product use.

All prices are displayed in AUD and include GST where applicable. Prices are correct at the time of publication but may change at any time. All orders are fulfilled from our Australian warehouse, and transactions are processed securely in AUD. Some banks may charge additional fees for overseas transactions if applicable.

Security

Transactions on trilogyproducts.com.au are protected using industry-standard security technologies. We do not store your card details. Payment processing is handled securely through our payment gateway, which uses encryption and SSL protocols to ensure your information is protected.

Cookies

We use cookies to improve your site experience. Cookies help us remember preferences, login information, and location selection.

Examples include:

  • PHPSESSID: remembers session preferences (deleted when the browser closes).

  • PastMember: tracks registered user activity (stored for 90 days).

  • TrilogyCountry: remembers country selection for the best site experience (stored for 90 days).

Google Analytics is also used to monitor site performance and usage.

Third-Party Links

The site may include links to third-party websites. Trilogy does not control, endorse, or guarantee content on these sites. Use third-party sites at your own risk.

Product Review Guidelines

We welcome all product reviews. To ensure helpful and honest feedback:

  • Share your genuine experience (positive, negative, or mixed).

  • Be specific about product performance (texture, absorption, fragrance, etc.).

  • Use respectful and inclusive language.

Trilogy reserves the right to moderate reviews that include:

  • Offensive, discriminatory, or inappropriate content

  • Content unrelated to the product (e.g., shipping or customer service complaints)

  • Spam, promotional links, or mentions of other brands

  • Pricing information or personal contact details

Reviews may be used for promotional purposes by Trilogy.

Contact

For any questions regarding the site, products, or promotions, please contact us at: hello@trilogyproducts.com.au

Promotions

Spin to Win

The Spin to Win promotion runs from 7:30am AEDT on 14 October 2025 until 11:59pm AEDT on 19 October 2025 (“Promotion Period”).

  • Eligibility: Offer is open to Australian residents only and limited to one participation per customer.
  • Coupon Use: Any discount codes or free gift coupons won must be redeemed within the Promotion Period. Each code is valid for one-time use only and cannot be combined with any other offer, promotion, or discount.
  • Free Gift Conditions: If a free product is won, the qualifying spend threshold must be met as stated on the promotion page (e.g., spend $100 to receive a free gift or buy any item to receive another specific item).
  • Exclusions: Offer excludes minis, gift cards, bundles, and gift sets.
  • General: This promotion is subject to availability and while stocks last. Trilogy Natural Products Limited reserves the right to amend, extend, or withdraw this offer at any time without prior notice.
  • Errors and Misuse: Any misuse of the promotion or technical errors that result in incorrect rewards or discounts may render entries or redemptions invalid.
  • Governing Law: These terms are governed by the laws of Australia.